Sears in Eureka, CA Open now

Reviews about Sears

• ★ ★ ★ ☆ ☆

  August 07, 2019, by Raymond French
  Jose in the automotive dept was awesome. Great customer service skills. On the other hand the retrooms were out of order. They told me I had to go to Ross' to pee.
• ★ ☆ ☆ ☆ ☆

  March 03, 2019, by Stephen Snively
  The very WORST customer service I've ever experienced. Took my money, promised a delivery date 5 weeks in the future, and then failed to let me know that there was a delay. When I called them, it appeared the order was never placed, and they wanted to VOID my receipt, the only thing I had to prove I'd given them over $2k for an oven and microwave. NOPE! Then I was escalated to Merel, the 'store manager' and gave me yet another delivery date, 2 weeks in the future. That one came and went, and again, NO CALL, no email, nothing. I called in, and they had NO RECORD of my order at all, once again, and now it's been almost 2 months with no oven. Turns out, the warehouse guy was more effective and powerful than the 'store manager', and he got it in over the next weekend. DO NOT GIVE THEM YOUR MONEY! They will lie to your face about the product, their experience with it, and when you'll have it. RUN AWAY!!!